Case management is a very specific healthcare sector and people who work within it are a crucial part of their clients’ lives. At Ainscough Associates, we work with children and adults with life changing injuries, helping them negotiate the rest of their lives. It’s vital that all our case managers receive the most appropriate training to allow us to continue to offer a bespoke approach to every client.
Many of our case managers have years of social care or NHS experience, but we consider it’s not best practice to throw any new case managers in at the deep end without proper training.
A Junior Case Manager role is the ideal way to introduce and induct new team members. We firmly believe that on-the-job experience and exposure to clients is the best way to learn and so we often immerse our Junior Case Managers into complex case work from day one. This might include having sole responsibility for some aspects of often very complex clients, while continuing to learn about case management and the surrounding legalities.
We recently recruited a new Junior Case Manager, Nadine Tokosi, and asked her a few questions about life as an Ainscough Associates Junior Case Manager.
Q: Nadine, what was your previous role and why did you decide to change?
A: I was a social worker, with a client base of children and families. I had experience in assessing and making plans for children and young children. Some of them were disabled, but their needs were not as complex as some of the Ainscough clients. I’d been thinking about making a change for some time. A friend had a child with special needs since birth and I had helped her, including recruiting the care team, which made me realise how important it was to find the best team for that unique set of circumstances. It was rewarding to be able to help them at their lowest points to achieve some sense of ‘normality’ in their lives. So, during a career break, I researched case management work and realised it completely fit the bill in terms of a rewarding role.
Q: Why Ainscough Associates?
A: Ainscough is a small company, and I thought they’d be supportive and nurturing, rather than throwing me in like a bigger company might. From my initial enquiries to Simon Murnane, Clinical Operations Manager, I knew I was right. I got an incredibly warm response from the outset and some great advice from Simon, even just after asking initial questions. They put in so much time to help me understand the role and gave me confidence that I’d be able to fulfil it. It was obvious how their clients come first and are always their number one priority.
Q: How did you find starting out as a Junior Case Manager?
A: I loved it from day one. I started out with smaller tasks, helping the Case Manager with research. But I was involved in every aspect of the case, working with the Case Manager on everything together. Whatever I did independently, I’d run it past the Ainscough team before updating the clients and care team. I had the perfect balance of being overseen and having autonomy. It’s vital that clients have confidence in their Case Managers, and this approach allows that – they have the experience of a Case Manager but can see development through the team. And the Ainscough way fits perfectly with my own style of learning. I find seeing someone else doing something much easier to understand and translate.
Q: You’re three months into your role now. How is it developing?
I am loving it. The clients and work are so varied and the Ainscough team remain really supportive. It has been a steep learning curve but if I have found myself getting overwhelmed, I’ve had a chat with John, the Managing Director, or Simon, and they have helped me understand the wider situation. That is helpful in being able to move things along. I have regular reviews to check in from both my side and Ainscough’s that everything is progressing well. I hope to be able to work independently on some low-level cases soon. The more complex cases with multiple disciplines will, of course, take longer, but that allows me to continue growing in confidence. The most important thing is that we deliver a consistent and high-quality service to all our clients.
We are so pleased that Nadine is part of our team and it’s rewarding for us to see her skillset increasing. The clients are benefitting from her social work experience and she is a real asset to the Ainscough Associates team. We welcome Junior Case Managers from a wide range of social care and NHS backgrounds so please contact us if you know anyone interested in finding out more.