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Andrew Baker, Partner, Boys & Maughan Solicitors

The case manager from Ainscough Associates developed a good rapport with my brain injured client and managed a team of therapists putting together a rehabilitation case management programme very efficiently with the help of the defendant's insurer to ensure that the client had the best possible outcome following his injury. They worked hard to source professionals where local provision was failing and kept the defendant's insurer and me informed on a regular basis. They were easy to communicate with and much communication was undertaken by email. They were understanding and sensitive to the client's complex needs at all times.