Clearly defined and expertIn order to achieve excellence it's important to offer a very defined and focused service, and for us this centres solely on the provision of an expert case management service.
We specialise in the provision of case management services for highly complex cases, working with both adults and children, helping clients and families whose lives have been significantly changed through personal injury or clinical negligence, for example:
- acquired brain injury
- spinal cord injury
- complex orthopaedic injuries
- multiple complex injuries (polytrauma)
- cerebral palsy
Initial Assessment and Regular ReportingOur initial assessments and reports get the balance right: they are thorough whilst being concise and to the point. We always receive excellent feedback about the quality of our reports.
Our recommendations clearly define problem areas, solutions, and costs, including case management objectives and an estimate of the hours required.
This initial report gives us a clear template for the provision of regular written updates which are usually provided on a monthly or quarterly basis. Referrers are made aware of any activity that is likely to be higher than that originally estimated as our case managers have systems for closely monitoring their activity each month.
Helen Roberts, Partner Mayo Wynne Baxter
Warren Collins,Partner & Head of Catastrophic Injury Claims
Simpson Millar LLP
Case Management for ChildrenWe have a number of very experienced paediatric case managers. This is a specialist area of case management in which we have a depth of expertise and an excellent reputation.
Providing case management services for children not only involves having the right clinical expertise but also requires the case manager to have skills in working with the whole family. Whilst the child is our main focus, case management must also encompass the broader network of family relationships.
Working with Rehabilitation ProvidersA case manager is to some degree only as good as the services they commission and this is why we have concentrated on building strong partnerships with providers. Often we work with people that we have known and worked with over many years, having built trusted relationships.
We know that it is a critical part of our job to understand clearly what third parties provide, how effectively they deliver, and that we are able to clearly monitor outcomes.
Direct Employment of Care and Support StaffProviding complex packages of care is a very significant part of our role. We appreciate that it can sometimes be a daunting task for clients and their families to consider directly employing a care team.
Therefore, we have developed a robust approach to supporting our clients who wish to directly employ care and support staff, with our own dedicated HR professionals working directly with the client and family.
The case manager focuses on the areas of their expertise such as devising the care plan, training and supervising carers; whilst the HR professional will concentrate on things such as the introduction of policies and procedures, managing disciplinary issues and grievances.
We provide a bespoke ‘top to bottom’ service that gives the client and employer everything they need for the set up of a successful care package, from advertising, interviewing, and issuing of contracts; right through to training, induction, and ongoing supervision of carers.