Case Management

Case Management Society UK (CMSUK) definition of case management:

'A collaborative process which assesses, plans, implements, co-ordinates, monitors and evaluates the options and services required to meet an individuals health, care, educational and employment needs, using communication and available resources to promote quality cost effective outcomes.' (CMSUK 2005)

In our practice we adhere to the CMSUK Standards of Practice, and the Code of Ethics for Case Managers jointly produced by CMSUK and The British Association of Brain Injury Case Managers (BABICM).

The case management process:

At the start of the case management process we carry out a very comprehensive and detailed holistic assessment which helps us to gain a full and clear picture of the client and how any accident or injury has impacted upon their life.  This helps us to identify all the areas where the client may need assistance and helps us to plan the process of rehabilitation.

In close liaison with the client, their family, and advisors, we then develop a series of goals and priorities for the case management process.  This will include identification of longer-term goals as well as more immediate objectives. This provides clarity on how we intend to provide assistance, with estimated timeframes for achieving goals and estimated hours of case management work that might be required.

Throughout the process we carry out regular reviews and reporting in relation to progress of the goals identified during initial assessment.  This includes ongoing monitoring and review of expenditure on case management.

Some examples of how we might provide support to our clients:

• Establishing care packages ranging from minimal and infrequent one-to-one support up to comprehensive 24 hour care packages where specialist training of support staff is required.
• Instructing a wide range of therapy staff and other professionals.
• Helping to establish multidisciplinary rehabilitation goals, coordinating and arranging regular multidisciplinary team meetings.
• Accessing provision from statutory services.
• Advising on specialist equipment for activities of daily living, mobility, communication, and environmental control.
• Identification and management of risk.
• Design and coordination of adaptations to accommodation, including advice on the design of newbuild properties.
• Implementation of vocational rehabilitation programmes.
• Working with colleagues in education to help children access specialist support.